Frequently Asked Questions
Carolina Paint & Body Shop in Simpsonville, SC: answers about visiting the shop, body and paint repairs, estimates and insurance.
Visiting Our Shop
Where is your auto body shop located?
Carolina Paint & Body Shop is located at 115 Ayers Dr in Simpsonville, SC 29681, on Highway 14 between Greenville and Simpsonville.
What are your business hours?
The current hours for Carolina Paint & Body Shop are Monday: 8:00 AM - 5:00 PM; Tuesday: 8:00 AM - 5:00 PM; Wednesday: 8:00 AM - 5:00 PM; Thursday: 8:00 AM - 5:00 PM; Friday: 8:00 AM - 3:00 PM; Saturday: Closed; Sunday: Closed.
How do I arrange an estimate or discuss a repair?
Call Carolina Paint & Body Shop at (864) 963-3072 or stop by during business hours to discuss the damage and the next steps for an estimate.
Can I leave my vehicle or keys after hours?
Please call Carolina Paint & Body Shop at (864) 963-3072 before planning an after-hours drop-off. The team can confirm current vehicle and key drop-off arrangements.
How long has your shop been serving the area?
Carolina Paint & Body Shop has served the area since 1980 and welcomes customers from Simpsonville, Greenville and the surrounding Upstate South Carolina communities.
Auto Body & Paint Services
What types of auto body repairs do you offer?
Carolina Paint & Body Shop offers collision repair, body work, bumper repair, dent and hail damage repair, frame repair and straightening, automotive painting, paint matching and scratch repair.
Do you offer paint color matching?
Yes. Color matching is one of the automotive paint services offered by Carolina Paint & Body Shop. Bring the vehicle in so the team can assess its finish and explain the proposed paint work.
Can you help with dents, scratches or hail damage?
Yes. Carolina Paint & Body Shop lists dent repair, scratch removal, touch-ups and hail damage among its services. The repair approach depends on the damage and the condition of the paint.
Do you offer auto glass replacement?
Yes. Auto glass replacement is among the services described by Carolina Paint & Body Shop. Call with your vehicle details and the location of the damaged glass to discuss the work.
Do you work on restoration and custom painting projects?
Restoration and custom painting are listed services at Carolina Paint & Body Shop. Contact the shop with details of your project to discuss its scope and scheduling.
How long will my repair take?
Timing depends on the damage, parts availability and the work involved. After assessing your vehicle, Carolina Paint & Body Shop can discuss the repair plan and expected timing rather than give a one-size-fits-all completion date.
Estimates, Insurance & Transportation
Do you provide written repair estimates?
Yes. Carolina Paint & Body Shop uses computerized estimating equipment to provide a detailed written estimate of repair costs. Contact the shop to discuss an assessment of your vehicle.
Do you work with insurance companies?
Carolina Paint & Body Shop works with most insurance companies and can help with the repair process. Call the shop with your insurer and claim details to confirm arrangements for your specific repair.
Can you help arrange towing or a rental car?
Yes. Carolina Paint & Body Shop can help arrange towing service or a rental car. Call the shop to discuss availability, arrangements and any applicable costs before making plans.
Is your repair work guaranteed?
Carolina Paint & Body Shop states that its work is guaranteed. Ask the team to explain the terms and coverage applicable to your repair before work begins.
Our Shop, Qualifications & Work
Are your auto body technicians I-Car certified?
The website describes the technicians at Carolina Paint & Body Shop as I-Car certified and experienced in auto body and collision repair. Contact the team to discuss the requirements for your particular vehicle.
Is your business BBB accredited?
Carolina Paint & Body Shop displays its BBB Accredited Business designation and a linked BBB business review on the website. Follow that link to view the current BBB profile.
Where can I see examples of your work?
Visit the Gallery page on the Carolina Paint & Body Shop website to see the shop's published photos. If you are planning a particular repair or paint project, ask which examples are most relevant to it.
Where can I read customer reviews?
The Reviews page on the Carolina Paint & Body Shop website includes customer feedback. The website also links to Google reviews and the shop's Yelp profile.
Does your shop specialize in collision repair?
Yes. Carolina Paint & Body Shop describes collision repair after an accident as a specialty, alongside automotive painting, body work and auto glass replacement. Tell the team how the damage happened when discussing your repair.
Planning & Following Up on a Repair
What information should I have ready when I contact the shop?
Have your vehicle's year, make and model ready, along with a description of the damage and your contact information. If a claim is involved, mention that when speaking with Carolina Paint & Body Shop so the team can tell you what else is needed.
Can I send a question through the website?
Yes. Use the contact form on the Carolina Paint & Body Shop website to describe your question and provide a way to reach you. For time-sensitive arrangements, call (864) 963-3072 during business hours.
Should I bring an existing insurance estimate?
Let Carolina Paint & Body Shop know if you already have an estimate or claim paperwork and ask what to bring. Having those documents available gives you a useful starting point for discussing the proposed repairs.
How can I request an update on my vehicle?
Call Carolina Paint & Body Shop at (864) 963-3072 during business hours and identify your vehicle. The team can discuss the current status and any questions about your repair.
What should I ask when reviewing my written estimate?
Ask which damaged areas are included, what body and paint work is proposed, and which parts or additional assessments may be needed. Review timing and any unanswered questions directly with Carolina Paint & Body Shop before authorizing work.
Bumpers, Frames & Paint Projects
Do you handle bumper damage?
Bumpers are included in the services listed by Carolina Paint & Body Shop. Bring the vehicle in for an assessment so the team can discuss the damaged areas and whether repair or replacement is appropriate.
Do you offer frame repair and straightening?
Yes. Frame repair and frame straightening are both listed by Carolina Paint & Body Shop. The vehicle needs an assessment to determine the extent of damage and the appropriate repair plan.
Can I ask about paint work on just one damaged area?
Yes. Carolina Paint & Body Shop lists paint repair, scratch removal and touch-ups in addition to painting. The team can inspect the affected finish and explain the scope needed for your vehicle.
What should I discuss before starting a restoration project?
Describe the vehicle's condition, the areas you want addressed and the finish you have in mind. Restoration is a listed service at Carolina Paint & Body Shop; confirm the specific body and paint work, schedule and estimate with the shop.
What should I discuss before choosing a custom paint finish?
Bring your color ideas and describe which areas you want painted. Carolina Paint & Body Shop offers custom painting, and the team can discuss preparation, the proposed finish and the scope of your project before you make a decision.
Have a question about your vehicle?
Talk with Carolina Paint & Body Shop about your auto body repair needs.




